FAQ: Frequently Asked Questions

How long does a pump last?
Submersible pumps, installed inside the well, generally last 8–10 years before requiring replacement.

Does my pump need routine service?
Pumps are not serviceable, but it is advisable to have your water tank and pressure switch inspected every 5 years to maintain the efficiency and reliability of your system.

How will I know if my pump is failing or has failed?
Pump failures typically occur without warning, resulting in a complete loss of water pressure. If your water flow stops and then resumes intermittently, it could indicate a potential pump issue that should be evaluated by a service technician.

What should I do if I have no water?
Call Well Works immediately at 401-423-9283. We provide 24/7 emergency service and will dispatch a technician to restore your water supply as quickly as possible.

How long do well repairs or service take?
Our technicians will diagnose the issue within 30 minutes of arrival and provide an estimated timeframe and cost. On average, well repairs or service take 2–3 hours to complete though this can vary in some cases.

How can I increase my water pressure?
Most water systems operate at 40–60 psi, but adjustments can raise the pressure to a maximum of 50–70 psi. These adjustments should always be performed by a professional to ensure the safety and integrity of your system.

Does my well have to stick out of the ground?
Yes, state and local regulations require wells to extend 8–18 inches above ground, depending on your location. For aesthetic purposes, you can cover the well with an artificial rock or a decorative structure, such as a wishing well.

Why does my water pressure surge?
Water pressure surges are usually caused by an issue with your water storage tank. A decrease in the air charge within the tank can cause the pump to cycle rapidly, potentially leading to premature pump failure. Promptly addressing this issue can help avoid more costly repairs down the line.

How long will my water storage tank last?
Water storage tanks typically last 10–15 years. A key indicator of tank failure is short cycling, which suggests the tank is nearing the end of its lifespan and should be replaced.

FAQ: Billing

When do you release water test results?
Water test results are released after payment is received and the results have been processed.

When do you release hydro fracking results?
Hydro fracking results are released once payment has been received and the flow rate assessment on the well has been completed.