Privacy Policy for Well Works LLC

Effective Date: 01-07-2025

At Well Works LLC, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our business, including our website, services, and communications. By engaging with us, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information in the course of providing our services:

  • Personal Information: Name, address, phone number, and email address.

  • Well-Related Data: Well depth, recovery rate, pump horsepower/gallons per minute (HP/GPM), pump set depth, and water quality results.

  • Water Test Results: Water samples sent to third-party laboratories for analysis.

We collect this information directly from you when you contact us, schedule services, or subscribe to our email newsletter.

2. How We Use Your Information

We use the information collected to:

  • Deliver and manage our services, including well drilling, pump installation, maintenance, water filtration, and related services.

  • Process payments and send invoices.

  • Provide customer support, including SMS/MMS notifications about service updates.

  • Communicate with you via email about service updates, promotions, and newsletters (only if you have opted in).

  • Analyze website traffic using Google Analytics to improve our services and online presence.

  • Retain a copy of water test results for our records to:

    • Maintain a historical record for ongoing well and filtration system maintenance.

    • Track trends in water quality and supply.

3. Water Test Results

If you request water testing services, we may collect and send water samples to third-party laboratories for analysis. While the lab is responsible for performing the tests and generating the results, Well Works LLC retains the rights to maintain a copy of the data for our records.

4. Sharing Your Information

We do not sell or share your information with third parties for marketing purposes.

We may share your information only with:

  • Payment Processors: To securely process transactions.

  • Laboratories: To analyze water samples and provide results.

  • Google Analytics: For website traffic analysis (see Section 6 for details on cookies and tracking).

  • NGWA Business Pro and QuickBooks: For customer data management and invoicing.

SMS/MMS Data

Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes. This data will only be used for providing updates and notifications related to our services as per your consent.

5. Retention Periods

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

  • Personal Information: Retained as long as you are an active customer and as required by applicable laws for business and tax records.

  • Well-Related and Water Quality Data: Retained indefinitely to provide ongoing maintenance, historical tracking, and service enhancements.

6. Data Breach Policy

We are committed to protecting your data. In the event of a data breach, we will:

  • Investigate the breach promptly and take corrective action to mitigate risks.

  • Notify affected individuals within a reasonable time frame.

  • Provide recommendations for further actions you may take to protect your data.

While we take industry-standard precautions to secure your data, no method of transmission or storage is completely secure. If you have concerns about a potential breach, please contact us immediately.

7. Cookies and Tracking Technologies

We use cookies and similar technologies on our website to enhance user experience and analyze traffic. Google Analytics collects anonymized data such as:

  • Pages visited

  • Time spent on our website

  • Browser and device information

You can control or disable cookies through your browser settings, but this may limit some functionality on our website.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. All updates will be posted on our website with the revised effective date. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

9. Your Rights

As a customer, you have the right to:

  • Access, update, or delete your personal information by contacting us.

  • Opt out of receiving email newsletters at any time by using the "unsubscribe" link in the email.

  • Disable cookies through your browser settings.

10. Age Requirement

Our services are intended for individuals aged 18 and older. By engaging with Well Works LLC, you confirm that you are at least 18 years old and legally able to enter into an agreement with us. We do not knowingly collect personal information from individuals under the age of 18.

If we become aware that we have collected information from someone under 18 without appropriate consent, we will take immediate steps to delete the information.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Well Works LLC
PO Box 1
Jamestown, RI 02835
Phone: 401-423-9283
Email: info@wellworksllc.com